Shipping Policy

At sortaster , we strive to provide reliable and timely delivery for all your orders. Please review our shipping policy below to understand our shipping processes, costs, and timelines.

1. Shipping Destinations

We offer worldwide shipping, including but not limited to the following regions:

• North America: United States, Canada
• Europe: United Kingdom, France, Germany, and other EU countries
• Other regions as applicable

2. Shipping Time

• Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. During peak seasons or promotions, processing times may be slightly longer.

• Shipping Time: Once your order is processed, the estimated shipping time is 7-14 business days, depending on your location. Please note that delivery times may vary due to factors such as customs clearance, public holidays, and local delivery services.

• Total Delivery Time: The total time from placing your order to receiving it is generally 8-17 business days.

3. Shipping Costs

Shipping costs are calculated based on your location and the weight of your order. The exact shipping fee will be displayed at checkout before you complete your purchase. 

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier’s website. Please allow 1-2 business days for the tracking information to update.

5. Customs, Duties, and Taxes

For international orders, customs duties, and taxes may apply depending on the destination country’s regulations. These fees are not included in our shipping charges and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing an order.

6. Shipping Delays

While we aim to deliver within the estimated time frame, shipping delays can occur due to unforeseen circumstances such as extreme weather conditions, customs delays, or carrier issues. We will do our best to inform you of any significant delays and work to resolve them as quickly as possible.

7. Address Information

Please ensure that all shipping information provided is accurate and complete. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete address details. If you realize an error in your shipping information, please contact us immediately at [email protected].

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at [email protected] as soon as possible. We will work with the carrier to investigate and resolve the issue. In the case of a confirmed lost package, we will offer a replacement or refund.

9. Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the change is published.

10. Contact Us

For any questions or concerns about our shipping policy, please reach out to us:

[email protected].