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Return Policy

At sortaster, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please read our return policy carefully to understand your rights and the steps you need to take to return an item.

1. Eligibility for Returns

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] or use the return request form on our website. Provide your order number and the reason for the return.

  2. Receive Authorization: Once your return request is approved, we will send you a return authorization number and detailed instructions on how to return the item.

  3. Prepare the Package: Securely pack the item in its original packaging, include the return authorization number, and ship the package to the address provided in the return instructions.

  4. Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refund Process

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs.

6. International Returns

For international returns, the same return process applies. Please note that you are responsible for any return shipping costs, customs duties, or taxes that may apply. We recommend consulting with your local customs office to determine what these additional costs may be before initiating a return.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

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